Quick Win Guerrilla IVR Tactics
A poor IVR experience can seriously impact call center efficiency and damage the performance of your whole business. The good news is that many things that annoy customers about your IVR are easy to fix with small modifications that can improve the customer experience.
We use an array of “guerrilla” techniques to optimize the CX of our customers’ IVRs in an agile, fast, and low-cost way. This guide outlines seven such projects: quick, tactical, and requiring minimal resources and budget to transform your IVR customer experience from good to great.