It’s a do more with less economy and no one is feeling it more than the contact center. But understanding how to best align your contact center technology, people, and processes to drive the necessary efficiencies can be a real challenge.

Thankfully, there are proven methodologies that help.

On June 1st we'll uncover how businesses are doing more with less by optimizing their customer experience- often with no additional out-of-pocket cost. We'll discuss-

  • Why prioritizing CX optimizations in a budget-less year is a must
  • How to address process breakdowns and areas ripe for technological transformation with limited risk
  • How to apply a quantitative financial value to your CX and how to leverage this data to make sound business decisions based on the best financial outcomes

Register today to start maximizing your efficiencies!

Session Host


Chanley Geveshausen

VP of CX Solution Consulting
Waterfield Tech